Improve your Driver Rating

Improve your performance and give your

customers a GREAT Ola experience.

1. Safety is #1

• Before starting the trip, ensure your customer properly secures their safety belt. It’s a big no-no to drive off before you and your passengers are safely secured!
• Make sure you’re using a hands-free device so you’re not touching or holding your phone while driving.
• Drive with caution and act responsibly whilst in and out of a trip

2. Personal Appearance & Hygiene

First impressions count towards professionalism and YOUR brand image.

Complete this checklist before starting your day with Ola:

• Fresh breath
• Be showered with clean clothes and footwear
• Neatly presented and groomed

3. Great Communication

• Act professionally. You are your own boss when you drive with Ola
• Respect the privacy of your passengers
  • Be careful with compliments
  • Don’t ask personal questions
• Stick to the basics and never ask for contact numbers or invites over social media
• Always be mindful of the passenger’s preferences
  • Route
  • Music volume
  • Air conditioning

4. Car Quality

• At the start and throughout your day, check your car interior to ensure it is neat, tidy and presentable for both you and your customers
• Pick up an air freshener from the next driver event or Ola office in your city

5. Go Above and Beyond

• Accept all rides and avoid cancelling. A quick ride acceptance makes for a happy customer
• Customers LOVE a driver who goes above and beyond. From helping customers with heavy luggage to offering them a quick charge of their mobile device, these kind gestures improve the customer’s experience and help you achieve that 5-star rating.
• Drop into the next driver event or Ola office in your city for tips and items that you can share with your customers