Driver Guidelines
Guidelines for the Ola community
To best support our driver community, Ola has put guidelines in place to ensure a positive and safe experience for both drivers and riders.
These guidelines promote a standard of conduct and commitment to maintaining a good culture where our drivers are concerned.
As a driver with Ola, it is important to familiarise yourself with these Guidelines. They are the foundation of your driver experience, whether you are on the road or not.
These rules and guidelines include the following:
Getting started with Ola
- Introduction to Ola
- Driver Support Care Team
- Driver Community Rules
- TSL label requirements for Ola drivers
- Driver Counselling
Driver Policies & Guidelines (Safety Management)
- Driver Safety Commitment Policy
- Safety Management Guidelines for Drivers
- Driver Competency & Reporting Policy
- Driver Fatigue Management Policy
- Driver Drug and Alcohol Zero Tolerance Policy
- Driver Anti-Discrimination and Anti-Harassment Policy
- Driver Customer Service Policy
- Left A Belonging Policy
- Recommendations for Managing Difficult Passengers
- Driver Anti-Bullying Policy
- Travelling with Children Policy
- Vehicle Maintenance Guidelines
- Driver Behaviour Guidelines
- Driver Distraction Policy
- Driver and Vehicle Impersonation Policy
- Driver Surveillance Camera Policy
- Manual Handling Procedure & Contact Free Service
- Driver Delivery of Goods, Alcohol and Parcels Policy
Driver Policies & Guidelines (COVID-19)
Driver Complaints Handling
Driver App & Earnings
Further information
If you have any questions or comments regarding our Driver Community Rules, you can email to us at legal.nz@olacabs.com.