Surveillance Camera Policy


The purpose of this policy is to outline the requirements for a camera surveillance unit (CSU) used for the commercial transport of passengers in Australia and New Zealand including rideshare transport. 

The requirements differ on a state-by-state basis as set out below. In general, it is not compulsory for a camera surveillance unit to be installed in vehicles used only for on-demand transport i.e. non-rank and hail transport (non-taxis). 

However, if drivers choose to install one in their vehicle, they must comply with the necessary security and privacy safeguards which apply to taxis with respect to such devices. 


Section 3.8 Land Transport Rule: Operator Licensing 2019

Rideshare operators with Ola are not required to install an in-vehicle security camera system when providing commercial transport services as they only provide such services to registered passengers and the exemption requirements of section 3.8 are met. 

If a driver chooses to have their vehicle installed with a security camera system, they must make sure that they comply with security and privacy requirements.

If you have decided an in-vehicle camera is required in your vehicles, you must ensure the camera system:

  • is approved by the Transport Agency, and
  • is operating, and
  • has an unobscured view of the inside of the vehicle.

In addition:

  • The in-vehicle camera must be visible to passengers, and fitted to capture them.
  • A notice advising passengers of the camera must be clearly displayed inside the vehicle and on the outside of the front passenger door.
  • The in-vehicle camera must not be interfered with.
  • Recorded material must be kept for at least 168 hours after the completion of a trip.

Further information

If you have any questions or comments regarding anything in this document or if you require further information, you can email us at